FAQ: Frequently Asked Questions

Shipping:

What should I do if the paintings I ordered are damaged?

If the paintings are defective, please contact the Yemma team at the following address: Yemma@tableauxoriental.com within 14 days of receiving your order.

Is it possible to make changes after the order has been placed?

Please note that once an order has been placed, we are no longer able to change the specifications of your product. This is due to our automated production processes. We may change the delivery information you have provided (e.g. name, address, telephone number). Please contact the Yemma team at: Yemma@tableauxoriental.com

What should I do if part of my order is missing?

Please note that products with different packaging requirements are sent separately, so your order may arrive in multiple parcels (up to 3 parcels). In the unlikely event that all your parcels are delivered but part of your order is missing, please contact the Yemma team at Yemma@tableauxoriental.com

What should I do if my product is damaged?

If your product is damaged, please take some photos of the delivered product (including the packaging) showing the damage and send them to the Yemma team at the following address: Yemma@tableauxoriental.comPlease indicate the order number in your email. We ask you not to return damaged products.

What should I do if the delivered item does not match my order?

If your product does not match the order, please take some photos of the delivered product (including packaging) showing the delivered item and send them to the Yemma team at the following address: Yemma@tableauxoriental.com

Will I be refunded if the products are defective or damaged?

Please note that we have the right to repair or replace defective products twice before offering a refund. If your product is damaged or part of your order is missing, please contact the Yemma team at the following address: Yemma@tableauxoriental.com so that they can find an acceptable solution in the event of a justified claim.

Can I cancel my order?

Unfortunately, as all our products are personalised items, refunds are not possible in the event of cancellation. Our products are made to your unique specifications and cannot be sold to anyone else. Even if the service contract is terminated before production is complete, we are entitled to ask you for the agreed payment. Please also note that due to our automated production processes, it is rarely possible to make changes to an order once it has been placed. For more information, please contact the Yemma team at: Yemma@tableauxoriental.com

How do I get reimbursed?

Please contact us at Yemma@tableauxoriental.com to request a refund. • Once your request is approved, please send the returned product to the address we will provide you. • The refund will be issued using the same payment method used for the original purchase. If you have any questions or concerns regarding your purchase, please do not hesitate to contact the Yemma team at Yemma@tableauxoriental.com

We are here to help and will do our best to resolve any issues quickly and efficiently.

Payment Methods:

What payment methods are available?

The following payment methods are available: Credit and debit card. We accept Visa, MasterCard and American Express. Please do not send cash or checks. We are not responsible for any loss in transit.

What is the 3D Secure feature when paying?

The 3D Secure process is designed to ensure that the buyer is the legitimate holder of the credit card. This feature should apply to all purchases you make with Visa or MasterCard.

After clicking to complete the payment, a page from your bank will appear and you will need to enter your payment information. The payment will only be accepted once the correct information is entered, providing additional security.